At work, we bought 4 copies of CS 5.5 Premium (totalling upwards of £4k), with the offer of a complimentary update to CS 6 when it was released in late Summer. We registered the CS 5.5 software and got our CS 6 discs posted out to us in August when it was launched.
When we upgraded the CS 5.5 apps to CS 6, the only app that wasn't upgraded was Acrobat X Pro. Now I thought it was a bit odd at the time but, hey, maybe there's no reason to update it if no extra features are added in CS 6.
So, about two months after CS 6 was released, and bearing in mind Acobat X Pro wasn't updated with that version, why are Adobe then releasing Acobat XI and not rolling it into the CS 6 online update feature?
Seems a bit greedy to me - but then this is Adobe so we really shouldn't be surprised?
It seems to me that Acrobat XI was obviously supposed to be included with CS 6 but was, for whatever reason, delayed until two or three months afterwards. Adobe should roll this update out to CS 6 customers via their online updates - just checked and nothing has appeared as yet - wishful thinking, I know.
On a £1,000+ set of applications, is it too much to expect a free update to the latest Acrobat, especially as it wasn't touched in the initial CS 6 launch - it seems Adobe want to charge us more for what should surely have been included in CS 6 at release date.
Angry and disappointed!