Hello,
I'm having a problem when I install Adobe Acrobat DC (from my Creative Cloud account), and can confirm it also happens when installing old Acrobat versions (8 and 9, which my school already owns).
After Adobe Acrobat DC is installed, as soon as I try to print to physical printers, I get an error:
I can confirm it happens in every computer I have tried as a troubleshooting method (keeping in abidance with the software license).
My school printers have the following setup:
-Printers are shared by a Linux server using CUPS.
-Printing is billed by PaperCut software.
When we add printers, those are the steps we follow:
-Network printer ("not in the list...").
-Location: https://printerserverfqdn:631/printers/printername.
-CUPS asks for an username and password: username/password.
-The wizard asks for the printer drivers, and then it finishes.
You double-click your printer icon, and the spool is shown.
After installing Adobe Acrobat, when you double click the printer you get the error popup "Operation could not be completed (error 0x00000005). Access is denied".
Fire up printmanagement.msc, navigate to Print Servers -> computer-Name (local) -> Ports. There you'll see the printer port (https://printerserverfqdn:631/printers/printername), right click, select "Configure Port..." and... you'll be asked again for the username/password.
Hence, it seems the Adobe Acrobat installer somewhat resets the printer properties, making them "forget" about the username/password that was setup by the IT team.
Any advice...? Having to reconfigure every printer for prospective Adobe Acrobat users is not an option...