I'm attempting to run an update on my newly installed adobe acrobat XI pro. I just installed this program from a disc (still in original wrap - never opened - never previously installed - never previously registered). The installation went smoothly; serial number validated and program opened up with no issues.
However, when I went to "Help" on tool bar and ran a "check for updates", I ran into a snag. An update was found and successfully downloaded. However, when I installed the update, it seemingly got about 80% of the way through the update installation and then started backing out and reversing the update install. It gave me the following error:
Update Failed
Error 1328. Error applying patch to file. C:\Config.Msi\PTD3BA.tmp. It has probably been updated by other means, and can no longer be modified by this patch. For more information contact your patch vendor.
I called customer support (obviously in India) and spent 40 mins on the phone with absolutely no help! The operator kept insisting that my S/N was invalid. I was adamant that it was NOT invalid and reminded him that it was already "authenticated" at installation. He left me on hold several times then finally conceded that his system isn't recognizing the S/N because they are no longer offering support for this product and that support for this product is now only available through the "forum". All I can say to that is "WOW". (Is Adobe seriously not honoring their older products that are still out there!?)
Can anyone give me any insight into how I can successfully get my product updated? Thanks in advance!