I have a 3 month old Dell XPS 15 running win7 64 bit Home Premium. At time of purchase I had the option of having Acrobat X (& Distiller) pre installed. Now when purchasing this is £20 but when i purchased my XPS it was on offer for a limited period for free. I duly ticked the box. The system arrived but came damaged so was returned and replaced immediately.
The system came with the adobe software installed ok but i had some error messages when trying to update so decided to reinstall hence needed reinstallation media or a download.
I have since fixed the update but still want the installer in case of future problems. I have searched the forum and read other posts here:
http://forums.adobe.com/thread/823236 and http://forums.adobe.com/message/4661222#4661222 and http://forums.adobe.com/message/4451504#4451504
Dell failed to include any licence number with my replacement system nor any reinstallation media. I registered the software with my adobe ID and in my products it shows the licence number which i have saved. Does Acrobat include Distiller as I was unable to register it and get any licence number?
I have had to contact Dell many times as my service tag was not recognised on their system. After 2 months they fixed that but they still are unable to fix my service tag being recognised in their My Dell downloads section to download my software (which i hope would be the location of the acrobat x software.)
To make matters worse there is no where on the Adobe site to download the installation and Dell have no record of my system with Adobe acrobat X standard.
Please can someone provide a link to download this? As i said I have my licence already but no way of re installing.
Also if i contact Adobe support with my licence can they confirm that this licence is a Dell OEM licence so that i can show this as proof to dell that they supplied with the software so can provide me with some form of reinstallation.