I have Adobe Acrobat X Pro that I purchased from Amazon back in 2011 -- physical/original CD -- that I have used for years. Last week my computer crashed and I had to reinstall Windows 10 but now I can't install Acrobat because I get an invalid serial number error. The serial number is from the original CD packaging but starts with "APROW1" and the useless chat support wasted an hour of my time only to tell me that it's invalid because it's not a 24-digit serial number.
It's a valid serial number and is being installed from an original CD and it's worked for years.
What can I do to get around this issue or get an updated "valid" 24-digit serial number?