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"Error 109" in files returned by customer

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My workflow uses FM10 and Acrobat Pro to create .pdfs for sending out to clients. Just had a 'phone call from someone saying he can't open the .pdfs any more, even though he's been using them for a while. Acrobat Pro X brings up the bookmarks list, but then displays the message "There was an error processing this page. There was a problem reading this document (109)."

Any idea where the problem lies and what to do about it? I suspect it may be file-corruption at the client's end, but I'd welcome confirmation before telling him so!


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