I have purchased Acrobat XI (cd version is 11.0.0), when run on Windows 8.1 64-bit.
When running the application it simply fails to run silently, after checking for available updates I installed all updates from 11.0.1 through to 11.0.8. Application is still failing to start with the following error occuring in the event logs:-
Faulting application name: Acrobat.exe, version: 11.0.7.79, time stamp: 0x536b812b
Faulting module name: amtlib.dll, version: 6.2.0.46, time stamp: 0x528478ca
Exception code: 0xc0000417
Fault offset: 0x0013d1e9
Faulting process ID: 0x10d0
Faulting application start time: 0x01cfb70b47d092e2
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\amtlib.dll
Report ID: 85ae9f86-22fe-11e4-bea3-206a8af33009
- System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2014-08-13T15:28:49.000000000Z
EventRecordID 60769
Channel Application
Computer user
Security
- EventData
Acrobat.exe
11.0.7.79
536b812b
amtlib.dll
6.2.0.46
528478ca
c0000417
0013d1e9
10d0
01cfb70b47d092e2
C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\amtlib.dll
85ae9f86-22fe-11e4-bea3-206a8af33009
I have both Acrobat Reader XI (including latest updates installed) then installed Acrobat XI and did the updates.
Any help appreciated.