I'm running a newDell Optiplex 990 with Windows 7 64 bit in a large company. Our IT guy just installed CS6 and everything seems to work fine -- EXCEPT - when we go to Devices and Printers/Add printer, there's no Adobe PDF driver (are they still called drivers?) to install as a printer.
We've reinstalled/repaired Acrobat Pro 10 several times and it still doesn't appear. We've never gotten a message indicating a problem.
I've done a lot of searching on this forum and elsewhere and found what seems to be the answer for many people which I'll copy here. Please note that when we get to bullet #4, there's nothing like Documents\*.pdf (Adobe PDF) to select -
Manually install the PDF Printer
- Click Start > Control Panel > Devices and Printers
- Select Add a printer
- Select Add a local printer
- Check Use an existing port and select Documents\*.pdf (Adobe PDF) from the drop down.
- Click Next
- Click the Have Disk… button
- Click the Browse… button
- Navigate to C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Xtras\AdobePDF
- Select AdobePDF.inf from the list, then click the OK button
- You will see many Adobe PDF Converters in the list, however count six down from the top and click Next (you may need to try this numerous times to find the correct Converter from the list that works with your version of Windows)
- Name your printer, e.g. Adobe PDF
- Follow the rest of the prompts and your PDF printer should now be installed correctly
Two additional details that may be significant:
1. We dug into the folder mentioned in bullet #8 but there wasn't an Xtras folder. I have a similar system at home and was able to find the Xtras folder. I copied that and placed it into the same spot on my work PC but no luck.
2. Our IT department is rolling out Viewfinity in order to lock down PCs from users installing "stuff". The IT guy who did the install was logged in as an admin but still was unable to install Adobe PDF.
Any suggestions?
Thanks in advance!