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Adobe Acrobat X Pro - Invalid Serial Number

October 29, 2017, 11:10 am
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I have Adobe Acrobat X Pro that I purchased from Amazon back in 2011 -- physical/original CD -- that I have used for years. Last week my computer crashed and I had to reinstall Windows 10 but now I can't install Acrobat because I get an invalid serial number error. The serial number is from the original CD packaging but starts with "APROW1" and the useless chat support wasted an hour of my time only to tell me that it's invalid because it's not a 24-digit serial number.

 

It's a valid serial number and is being installed from an original CD and it's worked for years.

 

What can I do to get around this issue or get an updated "valid" 24-digit serial number?

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Adobe Acrobat 2017 installation and activation madness

June 28, 2018, 6:40 am
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Has anyone had any luck installing Adobe Acrobat 2017 with just a license key and not having to activate with an Adobe ID?

 

I purchased the software for one of my users under my Adobe account.  Figured I got a license key, I would just enter the key and activate it.

 

But nooooo, Adobe kept asking for an Adobe ID sign-in and even if I entered mine I was told that I reached the max activations for the software (what?)

 

So I spent an hour and a half on the phone with Adobe support getting more and more enraged each time they would say, ok, now sign in with your Adobe ID.  I don't want to sign in, I just want to activate the software I purchased with a license key!

 

Finally after much frustration, support via remote session did something where they got it activated without signing in.

 

Two weeks later this user has come back to me saying Acrobat is asking him to sign in to activate the software and his trial is almost over.

 

At this point I am just about done with Adobe and will look for other, cheaper but easier to maintain solutions for PDF editing like Wondershare's PDFelement 6 Professional.  I am dreading calling support and going through this whole song and dance again.

 

Why is it so freakin' hard to install and activate a single, stand-alone instance of Acrobat Pro/2017/etc.?

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PDF Preview Handler doesn't work

June 20, 2007, 2:07 pm
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Hi, I got this error in the e-mail window:

This file cannot be previewed because of an error with the following previewer:
PDF Preview Handler for Vista
To open this file in its own program, double-click it.

No more error details are provided.
Windows Vista x64 + Outlook 2007.
I tried reinstalling 8.1 update, no success.
Any clue?
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Acrobat X Pro won't start

February 22, 2018, 1:35 pm
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My old PC died and I installed all my old software on the replacement. Adobe CS6 Web Premium has all worked for a month but now (only) Acrobat X Pro will not run. It is associated with PDF extensions but I can neither open it from the link in the Start menu nor when I try to open a PDF file. I haven't installed Acrobat Reader so there cannot be conflict with that. I ran the Adobe updater app but Acrobat wasn't showing so I don't know how to force an update of just Acrobat. The only other thing I can think of trying is to re-install the whole CS6 suite again.

Does anyone have any other suggestions?

Thanks

Steve

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make Acrobat default NOT reader

November 16, 2015, 7:00 am
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I just installed Reader DC and now when I "print" a document, it defaults to Reader instead of Acrobat (which means I can't add logo, etc). How do I get the print to default to Acrobat? I've looked at the printer and Acrobat settings and can't find a choice. At this point my option is to uninstall Reader DC. Windows OS.

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Adobe Acrobat Pro DC closes immediately after opening under user profile.

August 23, 2017, 6:57 am
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I can install and open Acrobat Pro DC as a domain administrator, but as soon as I log in as a user it closes immediately after opening.  I've tried uninstalling with the cleanup tool and reinstalling, activating/deactivating it, repair install, making the user a temporary administrator, opening it under the local admin account, updated it, ran repair installation, installed all available windows updates/runtimes, Acrobat Pro DC refuses to stay open however under the user's profile.

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Re-install Acrobat 9 pro in Windows 10

August 2, 2017, 3:39 pm
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  I've been using Acrobat for years.  I've paid for version 5, upgrade 6 and upgrade 9 pro.  In the normal course of things the 9 pro was updated with Adobe's latest.  But I want to go back to version 9 pro.  With versions 5,6 & 9 uninstalled, my plan was to reinstall 5, then the upgrade for 6 and finally the upgrade for 9 pro.  Unfortunately, Windows 10 pro 64 doesn't want to allow version 5 install to run.  It starts then dies.  I've used several of the compatibility modes without success.  Is there any way to do this? 

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C136 Error when freshly installing Acrobat Pro DC

September 4, 2017, 2:42 am
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I subscribed to the monthly plan of Acrobat Pro DC and downloaded the installer and ran it in Administrator mode.

 

After proceeding to 75%, it waits for a long time and then gives me a C136 error with an option to retry or quit. I've attempted "retry" thrice, only to end up at the same place.

 

I also followed instructions in these forums and ran the Adobe CC cleanup tool as well as the uninstaller tool. It still does not get resolved.

 

Windows 10 Home

i7 4th Gen processor

8 GB RAM

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Where are the update files for Acrobat 9 Pro?

May 10, 2017, 6:55 pm
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I just upgraded my compute and need the updates for Acrobat 9 Pro. All the "answers" point to ftp://ftp.adobe.com/pub/adobe/acrobat/win/9.x/. But when I download the very first update, it tells me I don't have it installed or the version is wrong. It looks like all these updates are for standard not pro.

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How can I view the serial number for Adobe Acrobat which I have already installed?

January 9, 2018, 5:15 am
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Back in June 2016 I purchased and downloaded from Adobe two copies of Adobe Acrobat. When I log into my Adobe account, I see both serial numbers.  Since then, one of my computers had to be wiped clean, and Windows 10 reinstalled.  I now want to reinstall Adobe Acrobat on that system, but I don't know which of the two serial numbers to use.  If I could tell which serial number is used on the other system which still has its original Adobe Acrobat installation, then I would know to use the other one.  Is there a way I can find it in the Adobe application?  Or do I need to go find it in the Windows registry?  If I need to go into the registry, where would I find it?

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Adobe Acrobat DC Standard on Windows Server 2016

December 11, 2016, 11:28 pm
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Hello,

 

I tried to install Acrobat DC Standard on a Windows Server 2016 with RDS role installed. The installation worked, but every time I start the appliction, it closes immediately without any error message. In Windows Application Log I found some appcrash error messages.

So I want to ask if it is possible to get the Acrobat DC Standard work on Windows Server 2016. And if there is no way at the moment, is it planned to get it work in the future.

 

Thanks for reply

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CANCELLATION OF ADOBE ACROPRO SUBS 800-833-6687IE

March 25, 2016, 7:14 am
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Online cancellation procedure is VERY CONFUSING -  and there is NO Adobe Support EMAIL to ask for HELP!

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Adobe Acrobat DC Freezes (Not Responding)

February 12, 2017, 12:36 pm
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Acrobat DC.  What Adobe claims is the latest version.

Windows 7 on Acer laptop.

 

I tried this, and these other "fixes".

 

Reloaded Acrobat 4 times

Menu item help->repair

Turned off Edit->Security(special)->Load in Protected Mode

Norton Power Eraser

 

Still locks up.

 

If I reboot, for 10 minutes, I can use Acrobat DC, then, I get (Not Responding) and have to kill it using Task Manager.  Sometimes get a message "Failed to connect to a DDE Server."

 

Is Acrobat "free", now "crippleware", to encourage users to buy the commercial version?  Are you ending Acrobat "free"?

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Acrobat dc license has either expired or not been activated

May 26, 2015, 12:54 pm
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Since updating my Adobe Cloud subscription to use Adobe Acrobat DC, I get an error the first time I try to use it from an application like Word or Outlook 365.  It pops up an error "Your request could not be completed.  Adobe Acrobat DC license has either expired or not been activated."  I never had this problem with Acrobat XI.

 

Windows 7 Pro x64/8 GB RAM/

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Adobe Acrobat X Pro cannot be set as default program to open .pdf files. How can I do it, please?

February 8, 2016, 5:34 pm
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Hi.

 

Adobe Acrobat X Pro cannot be set as default program on my computer to open .pdf files.

 

I am using Windows 10, 64-bit. I could change the default for .pdfxml, but not for .pdf, using the Set Associations dialog in Control Panel.  Please note the default for .pdfxml, which I could change from Adobe Reader, had to be changed to Adobe Acrobat DC, not Acrobat X Pro.  I do not own the DC version.  The online Adobe tech wouldn't even talk to me about X Pro since she said it's no longer supported.

 

I know how to set associations, but this eludes me.  Acrobat X Pro works fine.  How can I overcome this, please?

 

Kindly respond to [Personal info removed by Mod: Email address] in addition to posting in this discussion.

 

Thanks.

 

Note: Please don't post any personal info on Adobe or any other public forums.

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Adobe Acrobat Pro 2017 Asking To Activate Subscription. Why?

September 11, 2017, 8:04 am
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So I've tried reaching out to Adobe via phone, which is useless because it is outsourced to India and they read scripts. So, I'm hoping someone out there who isn't a robot can help me!

 

Has anyone had trouble with Adobe Acrobat Pro 2017 asking to "activate your subscription"? I shouldn't have to activate my subscription because I entered a valid serial number, which was (according to the 'CS rep' on the phone) successfully activated on my machine. I did this process for all 4 of my machines, each with a unique and valid serial number. However, it requires me to sign in with my Adobe ID, and confuses it with my DC subscription.

 

This could be noteworthy, but I bought my serial numbers through TechSoup.

 

Yes, I'm using the Adobe Acrobat 2017 installer executable provided by TechSoup and Adobe.

 

The phone calls go in circles, and at one point they even tried to get me to buy a subscription to fix the issue.

 

Customer service as atrocious as this should be considered criminal. It's like they know how many people rely on Adobe, and know it won't make a difference if the product works or not. They just got our money, and that's all that matters.

 

/rant. I would just like for this software to work.

 

[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

[Moved from Comments forum to specific Program forum... Mod]

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How to Transfer Acrobat XI Pro License from One Computer to Another

August 26, 2015, 4:37 am
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Hello

 

I have installed Acrobat XI Pro on one computer machine, and now I would like to deactivate my license from that machine and install the same license on a new machine.

 

I will appreciate any possible help in this action please.

 

 

Thanks & regards

 

Ali

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How to download Adobe Acrobat X Standard? Have account and licence, but no link to download software.

May 26, 2016, 4:14 am
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I recently upgraded my PC, and was trying to reinstall Adobe Acrobat X Standard. Earlier, I was able to download the program from my account pages. This option is no longer available. How do I proceed in order to obtain this program on my computer?

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Error 28000. Installation of Acrobat Licensing Module has failed?

April 11, 2015, 7:26 pm
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I just bought Adobe Acrobat Pro DC from Amazon. I was able to verify my purchase and get an official serial number. However, whenever I attempt to install using the serial number, the installation process stops right before the end and displays this error:

 

"Error 28000.Installation of Acrobat Licensing Module has failed. For potential workarounds to this problem please refer to http://www.adobe.com/go/acrobat_installation_rollback"

 

And then it rolls back the installation and says "The wizard was interrupted before Adobe Acrobat DC could be completely installed."

 

I have tried the following:

1) Completely uninstalled all adobe acrobat programs (including a trial version).

2) Import new registry entry (see above link)

3) Ran Adobe Licensing Repair Tool (on the offchance that it might solve the issue, even though it's for Acrobat 8 and 9)

So far nothing has changed anything. Still getting the exact same error.

 

Any thoughts on how I might fix the issue would be much appreciated!

 

Edit: I am currently running Windows 8 64-bit.

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PDF Preview Handler doesn't work

June 20, 2007, 2:07 pm
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Hi, I got this error in the e-mail window:

This file cannot be previewed because of an error with the following previewer:
PDF Preview Handler for Vista
To open this file in its own program, double-click it.

No more error details are provided.
Windows Vista x64 + Outlook 2007.
I tried reinstalling 8.1 update, no success.
Any clue?
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