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Acrobat XI Pro (Mac Version) - Unrecognized serial number

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I bought an Acrobat XI Pro for Mac on 29 nov 2013 with the special price due to an educational offer.

I received a serial number via email from Adobe and I registered the product on MyAdobe.

Hovever the serial number that I received seems to be not recognized by the system that keeps giving this message:

Schermata 2013-12-10 alle 18.05.24.png

Translated from the italian "It's impossible to validate this serial number for Acrobat XI Pro".

My configuration is Macbook Pro with Retina display, 16GB RAM, OS X 10.9 (Mavericks)

Has anybody had the same problem?

 

Thanks!

 

Gabriele


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